Order Assistance

If you encounter an issue with an order, our customer service team is here to help. Here are the main situations in which you can contact us:

Issue with a canceled order?
An order was automatically canceled while you were preparing it? Contact our customer service for more information.

Issue with a current order?
You received an order but cannot fulfill it (unexpected closure, out of stock, internal issue)? Call our customer service so we can assess the situation together.

Issue with an order that has already been picked up?
A courier has picked up an order, but you realize some items are missing? Contact our customer service, and we will evaluate the impact and, if necessary, arrange a redelivery of the missing items.

Issue with a future order?
You received a pre-order but won’t be open at the scheduled time? Notify our customer service so we can find the best solution.

Issue with a customer regarding an order? 
If a customer files a complaint, let Smood handle the communication. We will manage the follow-up to ensure customer satisfaction while protecting your business.

Need help? Contact our customer service as soon as you encounter an issue with an order. We are here to ensure smooth operations for your business.