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How can I track my order?
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How do I place an order with Smood?
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How do I make a Pre-Order ?
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How do I change or cancel my order ?
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What are the possible methods of payment ?
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How do I use my Wallet?
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How do service charges work ?
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How do I change items in my order ?
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What if an item is missing from my delivered order?
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How to write a comment for the restaurant?
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How to give an instruction to the driver?
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How to give a bonus to the delivery person ?
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How do I change the delivery time or address after a confirmed order ?
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What should I do if I receive a product that does not correspond to what I ordered?
I am a Customer
For customers
I am a Partner
For restaurants and partners
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How to Increase My Preparation Time for New Orders During Service?
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How to Report a Product as Out of Stock on an Order?
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How to View My Pre-Orders?
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Successfully Manage Your First Order on Smood
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How to avoid order cancellations?
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How to Access My Order History?
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How to Differentiate a Delivery Order from a Click & Collect Order?
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How to Set an Emergency Cosure or Take a Break During Service?
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Order Assistance
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How to Manage Your Menu Availability?
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How to Create a New Menu?
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How to Duplicate an Existing Menu?
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How to Indicate the Origin of Animal-Based Products?
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How to Set an Activation Period for a Category?
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How to Create or Edit a Product?
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How to Add Options to a Product?
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How to Add Nutritional and Allergen Information to My Products?
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[Printer] How to Connect the Smood Printer via Bluetooth?
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[Printer] How to Set Up Receipt Ticket Printing?
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[Printer] How to Print Receipt Tickets?
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[Tablet] How to Change the Language of My App?
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[Tablet] How to Change My Order Display Preferences?
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[Tablet] How to Order Bags for My Smood Orders?
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[Tablet] What to Do If My Tablet Doesn't Ring?
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[Tablet] How to Log In to the Smood Restaurant App?
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[Tablet] What to Do If You Have a Problem with Your Smood Tablet?
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[Tablet] Best Practices for Using Your Tablet and the Smood Restaurant App
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[Smood] My Business is Not Visible on Smood.ch – What Should I Do?
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[Integration] Using Smood on My Point of Sale (Deliverect, Hubrise, etc.)